Terms of Service

Tuplora ("Tuplora", "we", "us", "our") operates the website at tuplora.com.au and related services (the "Service"). Contact: hello@tuplora.com.au.

By creating an account or using the Service you agree to these Terms. You must be at least 18 years old and the parent or legal guardian of any child who uses the Service through your account. Children must only use the Service under your supervision and with your consent.

You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate information, keep it up to date, and notify us immediately if you suspect unauthorised access. One account per parent or guardian.

• Don't misuse, disrupt, scrape, reverse engineer or attempt to gain unauthorised access to the Service.
• Don't upload content that is unlawful, infringing, harmful, or that belongs to someone else without permission.
• Don't use the Service to harass, harm or impersonate others.
• Don't use the Service in a way that breaches any law applicable in Australia.

We may suspend or terminate accounts that breach these rules without notice.

You are responsible for your child's use of the Service, including supervising their activity, the content they access, and the time they spend. Game-time features are tools to support learning — they do not replace your parental judgement about screen time.

Some features may be free and others may require payment. Where fees apply, the price, billing cycle and refund terms will be shown before you subscribe. Unless required by Australian Consumer Law, fees already paid are non-refundable.

All content provided by Tuplora — including lessons, questions, illustrations, audio, code and branding — is owned by Tuplora or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your family's personal, non-commercial use.

You retain ownership of anything you submit (for example, a child profile name or avatar). You grant Tuplora a worldwide, royalty-free licence to host, store, reproduce and display that content solely for the purpose of operating and improving the Service.

We aim to keep the Service available and accurate, but we do not guarantee it will be uninterrupted, error-free, secure, or that the educational content will be suitable for every child or curriculum. To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where our liability cannot be excluded but can be limited, our liability is limited (at our option) to resupplying the Service or paying the cost of resupply.

To the maximum extent permitted by law, Tuplora, its directors, employees and suppliers are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or educational outcomes, arising out of or relating to your use of the Service — even if we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the Service is capped at the greater of (a) the fees you paid to Tuplora in the 12 months before the event giving rise to the claim, or (b) AUD $100.

You agree to indemnify and hold Tuplora harmless from any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from your misuse of the Service, your breach of these Terms, content you submit, or any third-party claim relating to activity under your account.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Provisions that by their nature should survive (including sections 7, 9, 10, 11, 12 and 15) survive termination.

We may update the Service or these Terms from time to time. If changes are material, we'll give reasonable notice by email or in-app. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of New South Wales, Australia. You and Tuplora submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

If any provision is found to be unenforceable, the rest of the Terms remain in effect. Our failure to enforce a right is not a waiver. These Terms (together with our Privacy Policy) are the entire agreement between you and Tuplora about the Service.

Questions about these Terms? Email hello@tuplora.com.au.